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Contact Us

Customer Care: 9am – 6pm (7 Days a Week)

Manage your money, move your money, balance enquiries and exchange rates: 24 hours

  • Log-in Online: log-in and choose ‘eccount Summary’ or ‘Move Money’ tabs
  • Call our automated telephone line: 0845 225 0043 or call +44 (0)20 7070 4909 if overseas.
  • Text us: use the convenient text services in manage your money.

Block card, unblock card, lost or stolen cards: 24 hours

  • Log-in Online: log-in and choose ‘eccount Summary’ tab
  • Call our automated telephone line: 0845 241 4278 or call +44 (0)20 7101 6599 if overseas.
  • Text us: Use the convenient text services in your prepaid card..

For Mail:

The Times Prepaid
PO BOX 49777,
LONDON, WC2E 7WZ

Customer Tools

Tell a friend

Know somebody that would be interested in The Times eccount and MasterCard® Prepaid Card? Tell them about it now.

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Get FREE balance alerts

Request email or text updates on your Times eccount or card(s) balance at any time. Find out how.

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Downloads

To download a copy of the activation form, terms and conditions or the information guide Click Here.

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The Times Card services are provided by Tuxedo MoneyPlus Limited and the Card is issued by Newcastle Building Society pursuant to licence by MasterCard® International Incorporated. Newcastle Building Society is authorised and regulated by the Financial Services Authority (www.fsa.gov.uk/register/) and is entered in the Financial Services Authority Register under Registration No. 156058.