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Contact us

Customer Care: 9am – 6pm (7 Days a Week)

Manage your money, move your money, balance enquiries and exchange rates: 24 hours

  • Log-in Online: log-in and choose ‘eccount Summary’ or ‘Move Money’ tabs
  • Call our automated telephone line: 0871 220 6420
  • Text us: use the convenient text services in manage your money.

Block card, unblock card, lost or stolen cards: 24 hours

  • Log-in Online: log-in and choose ‘eccount Summary’ tab
  • Call our automated telephone line: 0871 220 6420
  • Text us: Use the convenient text services in your prepaid card..

For Mail:

The Times Prepaid
PO BOX 6388, LONDON, W1A 1UX

Customer Tools

Tell a friend

Know somebody that would be interested in The Times eccount and MasterCard® Prepaid Card? Tell them about it now.

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Get FREE balance alerts

Request email or text updates on your Times eccount or card(s) balance at any time. Find out how.

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Downloads

To download a copy of the activation form, terms and conditions or the information guide Click Here.

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MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. Your Times MasterCard Prepaid Card is issued by Newcastle Building Society ("NBS") pursuant to licence by MasterCard International. NBS is authorised and regulated by the Financial Services Authority as an issuer of e-money (registration no. 156058).