There is no styling applied to this page, you either have CSS disabled or you have a browser incapable of displaying styles.

FAQs

Please click on the section you want to find out more about.

Registration

Is my mobile phone compatible with the Mobile eccount?

The Mobile eccount works on most mobile phones that are less than three years old - if your mobile phone has a camera or games installed it should support the Mobile eccount.


If the Mobile eccount does not install, please ensure you have updated your mobile phone's WAP/GPRS settings. This can be done online in step 1 of the registration process.

Click here to view the list of compatible handsets.

I am unable to access the Pass Code text message.

In order to access the pass code your mobile phone requires WAP/GPRS settings.

I received a Test Connection Failed message during installation.

If you received a Test Connection Failed message during installation, then you will need to update your mobile phone's WAP/GPRS settings.


I received a MIMI-Type error message during installation.


If you received a MIMI-Type error message then your phone my not be compatible to download the Mobile eccount. Click here to view the list of compatible handsets.

I received an Unknown Account message during installation.

If you received an Unknown Account message during installation, then you will need to update your mobile phone's WAP/GPRS settings.

Can I register more than one prepaid card?

You can only download one eccount to your mobile. If you try and download another, the download will be successful, however it will override the previous download.

How do I enable my mobile phone to work with WAP/GPRS?

For Mobile eccount to work on your mobile phone you need to have WAP/GPRS enabled and up-to-date WAP/GPRS settings.

General

Which Mobile Operators are offering the Mobile eccount?

The following mobile network operators currently support the service:

  • O2
  • Orange
  • Tesco Mobile
  • T-Mobile
  • Vodafone
  • Virgin Mobile
  • 3

Is the Mobile eccount secure?

The security of the Mobile eccount is at the heart of our service. The Mobile eccount service can only be accessed from your mobile phone using your pass code. We regularly test, update and validate our security model to ensure we maintain a banking grade level of security.

Usage

I have a new mobile phone, do I need to re-register?

If you replace your mobile phone you will be required to cancel the service, call Customer Care to advise of your new mobile phone number and re-register online.
 

What if I receive a replacement Times Card?

Your Mobile eccount will automatically recognize the card and allow you to manage the money on the card as usual. Please contact customer care if you require any further information.

I have forgotten my Pass code, what should I do?

If you forget your Pass code then you can request a new Pass Code online or call customer care.

Can I use the Mobile eccount whilst I'm abroad?

Yes, but you will need to ensure that your mobile phone allows International Roaming - you can request this directly from your mobile operator.

Customer Tools

Tell a friend

Know somebody that would be interested in The Times eccount and MasterCard® Prepaid Card? Tell them about it now.

More

Get FREE balance alerts

Request email or text updates on your Times eccount or card(s) balance at any time. Find out how.

More

Downloads

To download a copy of the activation form, terms and conditions or the information guide Click Here.

More

The Times MasterCard Prepaid Card services are provided by Tuxedo MoneyPlus Limited. The MasterCard Brand Mark is a registered trademark of MasterCard International Incorporated and Affiliates. Card issued by Newcastle Building Society ('NBS') pursuant to licence by MasterCard International. NBS is authorised & regulated by the Financial Services Authority as an issuer of e-money (registration no. 156058). NBS subscribes to the Banking Code, copies of the Code are available upon request. Tuxedo MoneyPlus is a company registered in England and Wales, registration number: 05831827. Registered address: Brettenham House, Lancaster Place, London WC2E 7EN.